Shipping Policy
California Southern Fashion is committed to getting your order to you quickly and without any hassle. Everything below applies to all purchases made through our website.
Order Processing
- Cut-Off Time: Place your order before 5:00 PM on a business day and we'll generally begin processing it that same day. Anything that comes in after the cut-off will be picked up the next business day.
- Processing Duration: From the moment your order is confirmed, please allow 1–2 business days for it to be packed and handed off to the carrier. We work Monday through Saturday, public holidays excluded.
Shipping & Delivery
- Transit Time: Once your parcel leaves our hands, you can typically expect it to arrive within 4–6 business days, though this can vary based on your location and carrier.
- Overall Delivery Window: The majority of our customers receive their orders within 5–8 business days from purchase.
- Shipping Cost: We offer free shipping on every order delivered within the United States — no minimums, no exceptions.
- Tracking: As soon as your order is dispatched, you'll receive tracking information so you can keep an eye on it every step of the way.
Please bear in mind that all timeframes are estimates and can occasionally be influenced by factors outside of our control.
Order Changes & Cancellations
If you need to adjust or cancel your order, you have a 24-hour window from the time it was placed to do so. After that, your order may already be in our fulfilment queue and changes might not be possible.
Get in touch with us at support@californiasouthernfashion.com and we'll do our best to help.
Potential Delivery Delays
We always aim to get your order to you on time, but occasionally things outside our control can slow things down, such as:
- Unusually high order volumes or busy seasonal periods
- Disruptions on the carrier's end or logistical complications
- Harsh or unexpected weather
- Public holidays
If your order hasn't shown up within the expected window, we'd appreciate you giving it a few extra business days before reaching out — though we're always happy to investigate sooner if needed.
Lost or Missing Packages
If your tracking hasn't updated in a while or your package appears to be missing, contact us at support@californiasouthernfashion.com and we'll get straight onto it with the carrier.
Damaged or Incorrect Items
We're sorry if your order didn't arrive in perfect condition. If you received something damaged, faulty, or not what you ordered, please reach out to us as soon as possible and include:
- Your order number
- A description of what the issue is
- Photos of the item and the packaging it arrived in
Our team will review your case promptly and work with you to make it right.
Contact Information
California Southern Fashion is operated by:
FlowForge Commerce LLC
Registration Number: 981900917
Address:1610 Capitol Ave 413 e172, Historic Hynds Building, Cheyenne, WY 82001, United States
Customer Support Hours: Monday to Saturday, 9:00 AM – 5:00 PM
Email: support@californiasouthernfashion.com
Phone: +1 (877) 703-6092
Contact Form: Submit your question via our Contact Us page.
Our support team typically responds within 6 hours on business days.